Privacy Policy

Section 1

Introduction

At Ilm Centre, we are committed to protecting the privacy, security, and personal information of our students, parents, guardians, teachers, and visitors. We understand the importance of trust when using an online educational platform and are dedicated to ensuring that personal information is handled responsibly, transparently, and in accordance with applicable data protection laws.

This Privacy Policy explains how Ilm Centre collects, uses, stores, shares, and protects personal information when you access or use our website, applications, communication tools, educational services, and any other features or services offered through the Ilm Centre platform (collectively referred to as the "Platform").

Ilm Centre is a global online marketplace that connects students with qualified Islamic teachers from around the world. In order to provide our services, facilitate lesson bookings, process payments, manage user accounts, support communication between students and teachers, and maintain a safe learning environment, we may collect and process certain personal information.

We are committed to ensuring that personal information is collected and processed lawfully, fairly, and transparently. We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, disclosure, alteration, or destruction.

This Privacy Policy applies to all users of the Platform, including students, parents and guardians, teachers, and visitors who interact with our services. By accessing or using the Platform, creating an account, booking lessons, communicating through the Platform, or otherwise engaging with our services, you acknowledge that you have read and understood this Privacy Policy.

Where a student is under the age of 18, a parent or legal guardian may be required to provide consent and manage aspects of the student's account. We encourage parents and guardians to review this Privacy Policy carefully and to actively participate in their child's online learning experience.

As Ilm Centre serves users from multiple countries, personal information may be processed in different jurisdictions. We are committed to implementing appropriate safeguards to protect personal information and to comply with applicable privacy and data protection laws relevant to our operations.

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us using the details provided in the Contact Us section of this Policy.

Section 2

Information We Collect

In order to provide educational services, facilitate lesson bookings, process payments, and maintain a safe learning environment, Ilm Centre may collect personal information from students and, where applicable, their parents or legal guardians.

The information we collect will depend on how you interact with our Platform and the services you use.

2.1 Information You Provide Directly

When creating an account, booking lessons, contacting support, or using our services, we may collect the following information:

Student Information

• Full name
• Email address
• Telephone number
• Date of birth
• Country of residence
• Time zone
• Learning preferences
• Educational goals
• Language preferences
• Lesson booking information
• Reviews and feedback submitted through the Platform

Parent or Guardian Information

Where a student is under the age of 18, we may collect:

• Parent or guardian name
• Email address
• Telephone number
• Relationship to the student
• Billing information
• Consent records
• Communication preferences

Customer Support Information

When you contact our support team, we may collect:

• Name
• Contact information
• Account information
• Details of your enquiry
• Records of communications and correspondence

2.2 Information Collected Automatically

When you access or use the Platform, certain information may be collected automatically through cookies and similar technologies, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Internet service provider
• Device identifiers
• Geographic location based on IP address
• Pages visited
• Features used
• Login activity
• Date and time of visits

This information helps us improve our Platform, maintain security, analyse performance, and enhance the user experience.

2.3 Payment Information

Payments made through the Platform are processed by secure third-party payment providers. Information collected may include:

• Billing name
• Billing address
• Transaction amount
• Currency
• Payment status
• Transaction history

Ilm Centre does not store complete debit card or credit card details on its servers.

2.4 Lesson and Learning Information

To facilitate educational services, we may collect information relating to a student's learning journey, including:

• Lesson schedules
• Attendance records
• Completed lessons
• Learning goals
• Student progress information
• Teacher feedback relating to lessons
• Achievement records
• Course participation information

2.5 Communications

We may collect and store information relating to communications conducted through the Platform, including:

• Messages exchanged through the Platform
• Lesson-related communications
• Support enquiries
• Reviews and ratings
• Uploaded documents or learning materials

These communications may be retained for safeguarding, quality assurance, dispute resolution, fraud prevention, security monitoring, and compliance purposes.

Section 3

How We Use Your Information

Ilm Centre uses personal information for a variety of purposes that are necessary for the operation of the Platform, the delivery of educational services, the protection of our users, and the continuous improvement of our services. We are committed to ensuring that personal information is only used for legitimate purposes and in a manner that is fair, transparent, and proportionate.

The information we collect enables us to provide a secure and effective learning environment, facilitate communication between students and teachers, process transactions, comply with legal obligations, and enhance the overall user experience.

3.1 Creating and Managing Your Account

When you register for an account with Ilm Centre, we use the information you provide to create, maintain, and administer your account. This includes verifying your identity, enabling secure access to the Platform, managing your account preferences, maintaining records relating to your activity on the Platform, and ensuring that your account functions correctly.

We may also use your information to help recover access to your account if you forget your login details, verify ownership of an account where necessary, and communicate important account-related information. Without this information, we may be unable to provide you with access to the Platform or certain features and services.

3.2 Facilitating Lesson Bookings and Educational Services

One of the primary purposes of collecting personal information is to enable students and teachers to connect and participate in educational activities through the Platform. We use your information to:

• Facilitate lesson bookings and scheduling
• Manage lesson calendars and availability
• Provide lesson reminders and notifications
• Enable access to online lessons and educational resources
• Record lesson attendance
• Maintain records of completed lessons
• Support student learning objectives and educational goals
• Help teachers prepare appropriately for lessons
• Provide educational support and assistance where required

Information relating to your learning journey may also be used to help improve the quality and effectiveness of educational services provided through the Platform.

3.3 Supporting Communication Between Users

The Platform may provide features that allow students, parents, and teachers to communicate before, during, and after lessons. We use personal information to facilitate these communications and to ensure that users are able to engage effectively and safely through the Platform. This may include sending messages and notifications, and facilitating lesson-related communications.

3.4 Processing Payments and Managing Transactions

Where payments are made through the Platform, personal information may be used to facilitate and manage financial transactions. This may include processing lesson payments, managing subscriptions and recurring payments, verifying billing information, preventing fraudulent transactions, processing refunds where applicable, maintaining financial records, and complying with legal and regulatory obligations relating to payments and taxation.

Payment processing is generally carried out by authorised third-party payment providers who maintain their own security and privacy procedures.

3.5 Protecting Students and Maintaining Safeguarding Standards

The safety and wellbeing of students is of significant importance to Ilm Centre. We may use personal information to help maintain a safe learning environment and to fulfil our safeguarding responsibilities. This may include reviewing reports of inappropriate conduct, investigating safeguarding concerns, monitoring compliance with Platform rules and policies, responding to complaints or incidents, supporting the resolution of disputes, protecting students from misuse of the Platform, and taking appropriate action where user safety may be at risk.

3.6 Maintaining Platform Security

We use personal information and technical information to help protect our Platform, users, systems, and services from security threats. This may include monitoring login activity, detecting unusual or suspicious behaviour, preventing unauthorised access to accounts, investigating security incidents, protecting against fraud, abuse, and malicious activity, and maintaining the integrity and reliability of the Platform.

3.7 Improving the Platform and User Experience

We are committed to continually improving our services. Information collected through the Platform may be used to understand how users interact with our services, identify technical issues and performance problems, improve website functionality and navigation, enhance educational features and tools, develop new products and services, measure user engagement and satisfaction, and improve the effectiveness of learning experiences. Where possible, information used for analytical purposes may be aggregated or anonymised.

3.8 Compliance with Legal and Regulatory Requirements

In certain circumstances, we may be required to process personal information in order to comply with legal obligations, regulatory requirements, court orders, or lawful requests from public authorities. This may include maintaining legally required records, responding to lawful requests from regulatory bodies, investigating suspected unlawful activity, protecting our legal rights and interests, defending legal claims, and complying with safeguarding obligations and enforcing our Terms of Service and Platform policies.

3.9 Sending Service Communications

We may use your contact information to send communications that are necessary for the operation of the Platform and the provision of services. These communications may include account notifications, security alerts, password reset requests, lesson confirmations, lesson reminders, booking updates, changes to Platform features, updates to policies and terms, and important service announcements. Because these communications are essential to the operation of the Platform, users may not be able to opt out of certain service-related communications.

3.10 Marketing and Promotional Communications

Where permitted by law and where appropriate consent has been obtained, we may use personal information to send information about services, features, educational opportunities, promotions, events, and updates that may be of interest to users. Users may opt out of receiving marketing communications at any time by clicking the unsubscribe link in marketing emails, updating communication preferences within their account settings, or contacting Ilm Centre directly. Choosing to opt out of marketing communications will not affect the receipt of essential service-related communications.

3.11 Research, Reporting, and Analytics

We may use anonymised, aggregated, or statistical information for research, reporting, and business intelligence purposes. This information helps us better understand user behaviour, educational trends, and the effectiveness of our services. Information used for these purposes does not identify individual users and may be used to support service development, operational planning, performance measurement, and strategic decision-making.

Section 4

How We Share Your Information

Ilm Centre respects the privacy of its users and does not sell, rent, or trade personal information to third parties for their own marketing purposes. However, in order to operate the Platform, provide educational services, facilitate lesson bookings, process payments, maintain platform security, and comply with legal obligations, it may be necessary for us to share certain personal information with third parties in specific circumstances. We only share personal information where it is necessary, proportionate, and relevant to the purpose for which it is being disclosed.

4.1 Sharing Information with Teachers

In order for teachers to provide educational services through the Platform, certain student information may be shared with the teacher responsible for delivering lessons. This may include student name, profile information, learning objectives and educational goals, lesson booking information, attendance records, lesson history, messages exchanged through the Platform, feedback relating to lessons, and relevant information necessary to facilitate learning. Teachers are only provided with information that is reasonably necessary to deliver educational services and support the student's learning journey.

4.2 Sharing Information with Parents and Guardians

Where a student is under the age of 18, certain information may be accessible to the parent or legal guardian responsible for managing the student's account. This may include lesson bookings, attendance records, lesson history, account information, payment information, teacher communications, progress information, and educational activity relating to the student.

4.3 Sharing Information with Service Providers

Ilm Centre may engage trusted third-party service providers to support the operation of the Platform and the delivery of services. These providers may include organisations that assist with website hosting, cloud storage, payment processing, video conferencing, customer support, email delivery, analytics and reporting, security monitoring, technical infrastructure, and communication services. These providers may have access to personal information only to the extent necessary for them to perform services on our behalf. We take reasonable steps to ensure that service providers maintain appropriate security measures and comply with applicable privacy and data protection requirements.

4.4 Sharing Information with Payment Providers

When payments are made through the Platform, relevant information may be shared with authorised payment processors and financial service providers. This may include billing information, transaction details, payment status, refund information, and fraud prevention data. Payment providers process information in accordance with their own privacy policies and regulatory obligations. Ilm Centre does not store complete credit card or debit card information on its servers.

4.5 Sharing Information for Safeguarding Purposes

Protecting students and maintaining a safe learning environment is a priority for Ilm Centre. Where necessary, personal information may be reviewed, shared, or disclosed for safeguarding purposes, including investigating safeguarding concerns, responding to reports of inappropriate conduct, protecting the safety of students and users, preventing harm, and supporting safeguarding investigations. Such disclosures will only be made where reasonably necessary and appropriate.

4.6 Sharing Information for Legal Compliance

We may disclose personal information where required or permitted by applicable law, including complying with legal obligations or court orders, responding to lawful requests from law enforcement or regulatory authorities, protecting the rights, property, or safety of Ilm Centre, its users, or others, investigating suspected fraud, security incidents, or violations of Platform policies, and defending or enforcing legal rights and claims.

4.7 Business Transfers

In the event of a merger, acquisition, reorganisation, sale of assets, or similar business transaction, personal information held by Ilm Centre may be transferred to the relevant third party as part of that transaction. Users will be notified of any such transfer and any material changes to how their personal information is handled, where required by applicable law.

4.8 International Data Sharing

As Ilm Centre operates globally, personal information may be shared with service providers, teachers, or authorised partners located in different countries. Where information is transferred internationally, we take reasonable measures to ensure that appropriate safeguards are in place to protect personal information and maintain compliance with applicable privacy and data protection requirements.

4.9 Information We Do Not Sell

Ilm Centre does not sell personal information to advertisers, marketing companies, data brokers, or other third parties. We do not allow third parties to purchase access to user data, student information, lesson records, or personal account information. Any sharing of information is carried out solely for the purposes described in this Privacy Policy and only where necessary for the operation of the Platform and the provision of services.

Section 5

Data Security and Protection

Protecting the security of our users' personal information is a priority for Ilm Centre. We recognise the trust that students, parents, guardians, and other users place in us when providing personal information and are committed to implementing appropriate measures designed to safeguard that information.

While no website, platform, or method of electronic transmission can guarantee absolute security, we take reasonable technical, organisational, and administrative measures to help protect personal information against unauthorised access, loss, misuse, disclosure, alteration, destruction, or other forms of unlawful processing.

5.1 Security Measures

Ilm Centre maintains security measures designed to protect personal information throughout its lifecycle. These measures may include secure hosting environments, encryption of data during transmission using secure protocols, password-protected user accounts, access controls and permissions management, multi-layer security monitoring, firewalls and intrusion prevention systems, regular software updates and security patches, secure backup procedures, internal policies governing access to personal information, and staff confidentiality obligations where applicable.

We regularly review and update our security practices to respond to evolving security risks and technological developments.

5.2 Account Security Responsibilities

Users also play an important role in maintaining the security of their accounts. Users are responsible for keeping login credentials confidential, choosing strong and unique passwords, not sharing account access with others, logging out of shared or public devices, and promptly notifying Ilm Centre of any suspected unauthorised access or security concerns. Ilm Centre is not responsible for unauthorised access resulting from a user's failure to protect their login credentials or account information.

5.3 Restricted Access to Information

Access to personal information is restricted to individuals who require access for legitimate operational, educational, support, safeguarding, compliance, or security purposes. We seek to ensure that access to personal information is limited to the minimum amount reasonably necessary for individuals to perform their duties. Authorised personnel may include customer support staff, safeguarding personnel, technical and security personnel, compliance and legal personnel, and service providers acting on our behalf. All authorised individuals are expected to handle personal information responsibly and in accordance with applicable privacy obligations.

5.4 Monitoring and Security Reviews

To help maintain the integrity and security of the Platform, we may monitor system activity, account activity, login attempts, and other relevant events. Such monitoring may be used to detect security threats, prevent fraud and abuse, identify suspicious activity, investigate potential violations of our policies, and protect users and the Platform. We may also conduct periodic reviews, audits, testing, and assessments of our security measures to identify opportunities for improvement.

5.5 Data Breaches and Security Incidents

Despite our efforts, no security system can be completely immune from risks. If we become aware of a data breach, security incident, or unauthorised disclosure of personal information that may pose a risk to users, we will take appropriate steps to investigate the incident, contain and mitigate any potential harm, restore the security of affected systems, notify affected users where required by applicable law, and notify relevant authorities where legally required. Our response will be proportionate to the nature and severity of the incident.

5.6 Third-Party Services

Certain aspects of the Platform may rely on third-party providers, including payment processors, hosting providers, communication tools, and video conferencing services. While we carefully select service providers that we believe maintain appropriate security standards, Ilm Centre cannot guarantee the security practices of independent third parties. Users are encouraged to review the privacy and security policies of any third-party services that may be used in connection with the Platform.

5.7 Security Disclaimer

Although Ilm Centre takes reasonable steps to protect personal information, no internet-based service, electronic storage system, or method of data transmission can be guaranteed to be completely secure. Accordingly, while we strive to protect personal information using commercially reasonable safeguards, we cannot guarantee absolute security and users provide information at their own risk. Users should exercise caution when sharing personal information online and should promptly report any suspected security concerns to Ilm Centre.

Section 6

Data Retention

Ilm Centre retains personal information only for as long as is reasonably necessary to fulfil the purposes for which it was collected, including providing educational services, facilitating lesson bookings, maintaining user accounts, complying with legal obligations, resolving disputes, enforcing agreements, safeguarding users, and protecting the security and integrity of the Platform.

The length of time for which personal information is retained may vary depending on the nature of the information, the purpose for which it was collected, applicable legal requirements, and legitimate business needs.

When personal information is no longer required, we will take reasonable steps to securely delete, anonymise, or otherwise dispose of the information in accordance with our data retention practices and applicable legal requirements.

6.1 Account Information

Personal information associated with user accounts may be retained for as long as an account remains active. Where a user closes or deletes their account, we may retain certain information for a reasonable period in order to comply with legal and regulatory obligations, maintain business records, resolve disputes, investigate complaints, prevent fraud and misuse, enforce our Terms of Service and Platform policies, and protect the rights, safety, and security of users and Ilm Centre.

6.2 Lesson and Educational Records

Information relating to lesson bookings, attendance, educational activity, progress records, lesson history, and related educational information may be retained for legitimate educational, administrative, safeguarding, and operational purposes. Retention of such information may assist with supporting ongoing learning activities, resolving disputes regarding lessons, maintaining accurate educational records, investigating complaints or safeguarding concerns, and improving the quality of services provided through the Platform.

6.3 Communications and Messages

Messages, support requests, correspondence, reviews, feedback, and other communications conducted through the Platform may be retained for a reasonable period for purposes including customer support, safeguarding, quality assurance, security monitoring, dispute resolution, fraud prevention, and compliance with legal obligations.

6.4 Payment and Transaction Records

Information relating to payments, refunds, invoices, subscriptions, and financial transactions may be retained for longer periods where required by accounting, taxation, financial reporting, auditing, or other legal and regulatory obligations. Such information may be retained even after an account has been closed where retention is required by law.

6.5 Safeguarding and Security Records

Information relating to safeguarding concerns, complaints, investigations, policy breaches, security incidents, fraud prevention activities, or other matters affecting user safety may be retained for as long as reasonably necessary to protect users, comply with legal obligations, support investigations, defend legal claims, and maintain the safety and integrity of the Platform.

6.6 Legal Requirements

In certain circumstances, we may be required to retain personal information for specific periods in order to comply with applicable laws, regulations, court orders, legal proceedings, or requests from competent authorities. Where retention is required by law, we will retain the relevant information for the period required and securely dispose of it once that obligation has expired, unless another lawful basis for retention applies.

6.7 Deletion and Anonymisation

Where personal information is no longer required for the purposes outlined in this Privacy Policy, we will take reasonable steps to securely delete, anonymise, or otherwise render the information inaccessible. In some circumstances, information may be anonymised and retained for statistical, analytical, research, reporting, or service improvement purposes. Anonymised information does not identify individual users and is not considered personal information.

6.8 User Requests for Deletion

Users may request the deletion of their personal information by contacting Ilm Centre using the contact details provided in this Privacy Policy. We will consider all deletion requests in accordance with applicable privacy laws. However, deletion may not always be possible where information must be retained for legal, regulatory, safeguarding, security, fraud prevention, contractual, or legitimate business purposes. Where we are unable to fulfil a deletion request in full, we will explain the reasons where legally permitted to do so.

Section 7

Your Privacy Rights

At Ilm Centre, we respect the rights of individuals to understand, access, and control how their personal information is used. Depending on your location and the privacy laws applicable to you, you may have certain rights regarding the personal information we hold about you. We are committed to responding to privacy-related requests in a fair, transparent, and timely manner.

7.1 Right to Access Your Information

You may have the right to request confirmation of whether we process personal information about you and, where applicable, request access to the personal information we hold. This may include information relating to your account details, lesson bookings and history, communications conducted through the Platform, payment and transaction records, and information relating to your use of the Platform. Where permitted by law, we may require verification of identity before providing access to personal information.

7.2 Right to Correct Information

We aim to ensure that personal information remains accurate and up to date. If you believe that any information we hold about you is inaccurate, incomplete, or outdated, you may request that it be corrected or updated. In many cases, users may also update certain information directly through their account settings.

7.3 Right to Request Deletion

You may have the right to request that we delete certain personal information that we hold about you. We will consider such requests in accordance with applicable laws and may delete information where there is no lawful basis requiring us to retain it. However, we may be unable to delete information where retention is necessary for legal compliance, safeguarding obligations, fraud prevention, security purposes, ongoing disputes or investigations, contractual obligations, and legitimate business interests.

7.4 Right to Restrict Processing

In certain circumstances, you may have the right to request that we restrict the way in which we process your personal information. This may apply where the accuracy of information is disputed, processing is believed to be unlawful, information is no longer required but must be retained for legal purposes, or an objection to processing is being considered. During a period of restriction, we may continue to store information but may limit how it is used.

7.5 Right to Object to Processing

You may have the right to object to certain types of processing based on your particular circumstances. Where an objection is received, we will review the request and determine whether we have compelling legitimate grounds to continue processing the information. If no such grounds exist, we may stop processing the information in question.

7.6 Right to Withdraw Consent

Where we rely on consent as the legal basis for processing personal information, you may withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of any processing carried out before consent was withdrawn. Examples may include marketing communications, optional platform features, and certain cookies or tracking technologies.

7.7 Right to Data Portability

Where applicable, you may have the right to request a copy of certain personal information in a structured, commonly used, and machine-readable format. This right may allow you to retain a copy of your information and transfer information to another service provider where technically feasible. We may limit this right where permitted by applicable law.

7.8 Rights of Parents and Guardians

Where a student is under the age of 18, parents or legal guardians may have rights relating to personal information associated with their child's account. Subject to applicable laws and verification requirements, parents or guardians may be able to access information relating to their child, request corrections, request deletion where appropriate, manage account settings, and review certain educational information. We may take reasonable steps to verify parental authority before responding to such requests.

7.9 Exercising Your Rights

If you wish to exercise any of your privacy rights, you may contact Ilm Centre using the contact information provided in this Privacy Policy. To protect user privacy and security, we may request additional information to verify your identity before responding to certain requests. We will endeavour to respond to requests within a reasonable timeframe and in accordance with applicable legal requirements.

7.10 Complaints and Concerns

If you believe that your privacy rights have been violated or that your personal information has not been handled appropriately, we encourage you to contact us first so that we may investigate and attempt to resolve the matter. Depending on your location, you may also have the right to lodge a complaint with a relevant data protection authority or regulatory body. We take privacy concerns seriously and will make reasonable efforts to investigate and address all legitimate concerns raised by users.

Section 8

Cookies and Tracking Technologies

Ilm Centre uses cookies and similar tracking technologies to improve the functionality, security, performance, and overall user experience of the Platform. Cookies are small text files that are placed on a user's device when they visit a website. These files allow websites to recognise users, remember preferences, improve website performance, and provide a more personalised experience.

In addition to cookies, we may use other technologies such as web beacons, pixels, tags, scripts, local storage technologies, and analytics tools that help us understand how users interact with the Platform.

8.1 Why We Use Cookies

We use cookies and similar technologies for a variety of purposes, including maintaining secure user sessions, enabling account login functionality, remembering user preferences and settings, supporting lesson booking functionality, improving website performance and reliability, analysing user behaviour and platform usage, monitoring and preventing fraudulent activity, enhancing website security, measuring the effectiveness of communications and marketing activities, and improving the overall user experience. Without certain cookies, some parts of the Platform may not function properly.

8.2 Types of Cookies We Use

Essential Cookies — necessary for the operation of the Platform and cannot generally be disabled. These help authenticate users, maintain login sessions, protect user accounts, enable lesson bookings, process transactions, and maintain platform security.

Functional Cookies — allow the Platform to remember information about user preferences and choices such as language preferences, time zone settings, user preferences, accessibility settings, and account customisations.

Analytics Cookies — help us understand how users interact with the Platform. These cookies may collect information such as pages visited, time spent on pages, navigation patterns, device information, and technical performance information.

Performance Cookies — help us monitor website speed, reliability, functionality, and technical performance. These may be used to identify errors, monitor system performance, improve website loading times, and enhance reliability and stability.

Marketing and Advertising Cookies — where permitted, may be used to measure campaign effectiveness, track interactions with promotional content, and help us understand user interests. Users may have the ability to accept or reject certain marketing cookies depending on their location and applicable legal requirements.

8.3 Third-Party Cookies

Some cookies may be placed by third-party service providers that support the operation of the Platform. These providers may include services relating to website hosting, payment processing, video conferencing, analytics, customer support, security monitoring, and email communications. Third-party providers may collect information in accordance with their own privacy policies and terms of service. Ilm Centre does not control how third parties use information collected through their own cookies and technologies. Users are encouraged to review the privacy policies of relevant third-party providers.

8.4 Managing Cookies

Most web browsers allow users to manage, restrict, or disable cookies through browser settings. Users may be able to view stored cookies, delete existing cookies, block certain cookies, and receive notifications when cookies are placed. Please note that disabling cookies may affect the functionality of certain features of the Platform and may prevent some services from operating correctly.

8.5 Changes to Cookie Technologies

As technology evolves, Ilm Centre may introduce new cookies, tracking technologies, or similar tools to improve the Platform and user experience. Any significant changes to how cookies are used may be reflected in updates to this Privacy Policy or a separate Cookie Policy where applicable. Users are encouraged to review this section periodically to remain informed about our use of cookies and tracking technologies.

Section 9

International Data Transfers

Ilm Centre operates as an international online educational marketplace and may provide services to users located in different countries around the world. As a result, personal information collected through the Platform may be transferred to, stored in, accessed from, or processed in countries outside of a user's country of residence.

These transfers may occur because our teachers, service providers, technical infrastructure, support teams, or business operations are located in multiple jurisdictions. By using the Platform, you acknowledge that your personal information may be transferred internationally as described in this Privacy Policy.

9.1 Why International Transfers Occur

International transfers may be necessary in order to facilitate lessons between students and teachers located in different countries, process payments through international payment providers, provide video conferencing and communication services, store and manage data through cloud-based infrastructure, deliver customer support and technical assistance, maintain platform security and operational functionality, and improve and develop our services. Because Ilm Centre serves users globally, international transfers are often an essential part of providing our services effectively.

9.2 Third-Party Service Providers

To operate the Platform, we may utilise trusted third-party providers whose systems, servers, or operations are located in different countries. Those providers may include services relating to website hosting, cloud storage, payment processing, video conferencing, analytics, customer support, security and fraud prevention, email communications, and technical infrastructure. As a result, personal information may be processed in countries that have different privacy and data protection laws from those applicable in your country of residence.

9.3 Safeguards for International Transfers

Where personal information is transferred internationally, Ilm Centre takes reasonable steps to ensure that appropriate safeguards are implemented to protect personal information. Those safeguards may include contractual obligations requiring service providers to protect personal information, security measures designed to prevent unauthorised access, access controls and confidentiality requirements, data processing agreements with relevant service providers, technical and organisational security measures, and assessments of service providers and their security practices where appropriate. We seek to ensure that personal information remains protected regardless of where it is processed.

9.4 Student and Teacher Interactions

Because Ilm Centre connects students and teachers from around the world, personal information may naturally be shared across borders as part of lesson delivery and educational activities. For example, a student in one country may book lessons with a teacher located in another country, messages exchanged through the Platform may be accessible to users in different jurisdictions, and lesson-related information may be shared with teachers located outside the student's country of residence. Such transfers are a necessary part of providing the services requested by users.

9.5 User Responsibility

By creating an account, booking lessons, communicating through the Platform, or otherwise using our services, you understand and acknowledge that your personal information may be transferred, stored, or processed internationally in accordance with this Privacy Policy. If you do not wish your information to be transferred internationally, you should not use services that require such transfers in order to operate.

9.6 Changes to International Transfer Practices

As Ilm Centre grows and expands its services, the countries in which personal information is processed may change. We reserve the right to update our international transfer practices where necessary to support business operations, improve services, comply with legal obligations, or implement new technologies. Any material changes will be reflected in updates to this Privacy Policy.

Section 10

Changes to This Privacy Policy

Ilm Centre may update, amend, or modify this Privacy Policy from time to time to reflect changes in our services, business operations, legal obligations, regulatory requirements, industry standards, or the technologies we use to operate the Platform.

As our Platform continues to grow and evolve, we may introduce new features, services, products, communication tools, payment methods, or educational resources that require updates to the way personal information is collected, used, stored, or shared. We may also update this Privacy Policy to improve clarity, transparency, and compliance with applicable privacy and data protection laws.

We encourage all users to review this Privacy Policy periodically to remain informed about how their personal information is handled.

10.1 Notification of Changes

Where appropriate, Ilm Centre may notify users of significant changes to this Privacy Policy through one or more of the following methods: posting an updated version on the Platform, displaying notices within user accounts, sending email notifications, providing announcements through the Platform, and using other reasonable communication methods available to us. The method of notification may vary depending on the nature and significance of the changes.

10.2 Effective Date of Changes

Any changes to this Privacy Policy will become effective on the date specified at the top of the revised Privacy Policy unless otherwise stated. The "Last Updated" date displayed within this Privacy Policy indicates when the most recent changes were made. Users should review this date periodically to determine whether any updates have occurred since their last review.

10.3 Continued Use of the Platform

By continuing to access or use the Platform after an updated Privacy Policy becomes effective, users acknowledge and accept the revised terms of the Privacy Policy to the extent permitted by applicable law. If a user does not agree with any updates or modifications made to this Privacy Policy, they should discontinue use of the Platform and may request the closure of their account in accordance with applicable policies and legal requirements.

10.4 Historical Versions

Ilm Centre may maintain copies of previous versions of this Privacy Policy for record-keeping, compliance, legal, and administrative purposes. Previous versions may not always be publicly available; however, users may contact us if they require information regarding significant changes that have been made to this Privacy Policy.

10.5 Questions About Updates

If you have any questions regarding changes to this Privacy Policy or how those changes may affect the processing of your personal information, you may contact Ilm Centre using the contact details provided in the Contact Us section of this Privacy Policy. We are committed to providing clear and transparent information regarding our privacy practices and will make reasonable efforts to address any concerns raised by our users.

Section 11

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which Ilm Centre collects, uses, stores, shares, or protects your personal information, we encourage you to contact us. We are committed to handling privacy-related enquiries in a timely, professional, and transparent manner and will make reasonable efforts to respond to all legitimate requests as soon as practicable.

You may contact us regarding:

• Questions about this Privacy Policy
• Requests to access your personal information
• Requests to update or correct personal information
• Requests to delete personal information where applicable
• Concerns regarding the security of your information
• Complaints regarding the handling of personal data
• Questions relating to safeguarding and privacy matters
• Requests relating to cookies, communications, or account information
• General privacy and data protection enquiries

Contact Information

Ilm Centre

• Email: info@ilmcentre.com
• Website: www.ilmcentre.com
• Address: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ

Verification of Identity

In order to protect the privacy and security of our users, Ilm Centre may request information to verify the identity of any individual making a request relating to personal information. This verification process helps ensure that personal information is not disclosed, modified, or deleted without proper authorisation. Where a request is made on behalf of a child or another individual, we may request evidence of parental responsibility, guardianship, or legal authority before processing the request.

Response Times

We aim to respond to all privacy-related enquiries and requests within a reasonable timeframe and in accordance with applicable legal and regulatory requirements. The time required to process a request may vary depending on the nature of the request, the complexity of the request, the volume of information involved, verification requirements, and applicable legal obligations. Where additional time is required, we will endeavour to keep the requester informed of the progress of their request.

Complaints

If you are dissatisfied with how Ilm Centre has handled your personal information or responded to a privacy-related concern, we encourage you to contact us first so that we may investigate and attempt to resolve the matter. We take privacy concerns seriously and are committed to addressing complaints fairly, transparently, and in accordance with applicable laws and our internal procedures.

Commitment to Privacy

Protecting the privacy and security of our users remains a fundamental part of our commitment to providing a trusted online learning environment. We appreciate the trust that students, parents, guardians, and teachers place in Ilm Centre and will continue to work to ensure that personal information is handled responsibly, securely, and with respect.