Your privacy is important to us
Welcome to Ilm Centre (“we”, “our”, “us”).
We are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, services, and platform.
Ilm Centre is an online platform that connects students with teachers for Qur’an, Islamic studies, Arabic language, and related subjects.
By using our platform, you agree to the collection and use of information in accordance with this Privacy Policy.
This Privacy Policy applies to:
Visitors to our website
Students and parents using our platform
Users communicating through our services
It does not apply to third-party services that may be linked on our platform.
3. Information We Collect
When you create an account, book lessons, or communicate with teachers, we may collect:
Full name
Email address
Username
Country or region
Profile information
Learning preferences and goals
Messages and communications within the platform
If the account is for a child, we may collect:
Child’s name
Age or learning level
We only collect information necessary to provide our services.
You may choose to provide additional details such as:
Language preferences
Learning history
This helps improve your experience on the platform.
Payments are processed through secure third-party providers.
We do not store full payment card details.
Payment providers may collect:
Billing name and address
Payment method details
Transaction history
These providers are responsible for handling payment data securely.
We automatically collect certain technical data when you use the platform, including:
IP address
Browser type and version
Device type and operating system
Pages visited
Time spent on pages
Date and time of access
Referring website
This helps us understand how users interact with our platform.
We use cookies and similar technologies to:
Keep you logged in
Remember your preferences
Improve functionality
Analyze website performance
You can control cookies through your browser settings. Disabling cookies may affect certain features.
3.6 Communications Data
We may store records of:
Messages between students and teachers
Support requests
Feedback and reviews
This helps us maintain quality and resolve disputes.
We use your information for the following purposes:
4.1 Providing Services
Create and manage user accounts
Connect students with teachers
Schedule and manage lessons
Facilitate communication
4.2 Payment Processing
Process transactions
Manage billing and payments
4.3 Platform Improvement
Analyze usage trends
Improve functionality and user experience
4.4 Customer Support
Respond to inquiries
Resolve technical issues
Handle complaints
4.5 Safety and Security
Prevent fraud and misuse
Monitor platform activity
Enforce policies
4.6 Communication
Send service-related emails
Notify users about bookings or updates
We do not sell your personal data.
We only share your information when necessary.
5.1 With Teachers
Teachers may access limited student information such as:
Name
Learning goals
Lesson bookings
Messages
This is required to provide lessons.
5.2 With Service Providers
We may share data with trusted third parties, including:
Payment processors
Hosting providers
Analytics services
Customer support tools
These providers are required to protect your data.
5.3 Legal Requirements
We may disclose information if required to:
Comply with laws
Protect users’ safety
Prevent fraud or abuse
Ilm Centre provides services that may be used by children.
- Accounts for children must be created and managed by a parent or legal guardian
- We do not knowingly collect data from children without parental involvement
- Parents have the right to review or request deletion of their child’s data
We retain personal data only as long as necessary to:
Provide services
Maintain records
Comply with legal obligations
When data is no longer needed, it is securely deleted or anonymized.
We implement appropriate security measures, including:
Secure servers
Encryption where applicable
Access controls
However, no system is completely secure, and we cannot guarantee absolute security.
Depending on your location, you may have the right to:
Access your personal data
Correct inaccurate information
Request deletion
Restrict processing
Object to data use
To exercise your rights, contact:
Email: info@ilmcentre.com
As Ilm Centre operates globally, your data may be processed in different countries.
We take steps to ensure data is handled securely regardless of location.
Our platform may contain links to third-party websites.
We are not responsible for their privacy practices.
We may update this Privacy Policy periodically.
Changes will be posted on this page with an updated date.
Continued use of the platform indicates acceptance of the updated policy.